Our handmade jewellery and accessories are all created individually, paying close attention to detail and quality. We pride ourselves in using only reclaimed hardwoods with non-toxic finishes. BILLY WOULD pieces are made to wear and love! If something is not quite right, please let us know and we will try our best to repair, replace, or refund. Each design is handmade, using natural materials and limited woods. It is normal to find differences and ‘imperfections’ from piece to piece.
*We reserve the right to deny unreasonable repairs, returns, and exchanges.
JEWELLERY CARE
Wood jewellery likes to stay dry, keep it out of rivers, streams, lakes and showers. Most pieces have been finished with an oil and beeswax mix, if your BILLY WOULD is looking dried out just apply a natural oil you don’t mind on our skin and gently rub off with a soft cloth after a couple minutes. To clean tarnished sterling silver, gently buff with a silver cleaning cloth or preferred method (avoiding the wood). If your piece is needing a fresh clean and refinish, pop it in a protective mailer with $10 (be sure to include a return address) and ship to:
Box 86344
North Vancouver, BC Canada. V7L 4K6
*Tip: Keep your jewellery organized and tarnish free, store each piece in a small airtight baggie.
ORDERS
Most BILLY WOULD items listed are in stock (not made to order), making it possible for quick shipping time. You will be notified right away of any delays, otherwise orders ship out within 3 business days of payment. Live close by? We love visitors! Make an appointment and come by the studio to pick out your order in person.
WHOLESALE
Are you a brick and mortar store that would like to carry BILLY WOULD?
Shoot us an email with a bit about your shop, we love wholesale and new friends!
CUSTOM
Have something special in mind? Contact us and we will try our best to accommodate.
*Additional charges may apply to custom orders.
*Bridal party gifts receive a special discount, be sure to let us know before placing your order.
PAYMENT
Secure payments can be made through Paypal (credit card), email transfer, or check.
SHIPPING
All orders are shipped via Canada Post from North Vancouver, BC Canada. Each item arrives lovingly packaged in either a gift box or tissue and wrap. Let us know in order comments if there are any special instructions or you’d like us to include a little note (no charge).
TAXES
Canadian customers will pay tax based on their provincial rate. All other customers are responsible for any taxes and import fees for their respective country.
